TERMS & CONDITIONS
User Registration
If you register an account with us, there you will be able to access your purchase history and view your delivery tracking number. Please note we do not hold your card details. We know you’ll do this anyway but we need to highlight that it is your responsibility to keep your password confidential and Inana’s Soaps cannot be held responsible if your account is hacked. See how we handle your personal information in our Privacy Policy
Whilst having an account does speed up the checkout experience it is not essential and purchases can be made without one.
Products
All our products are handmade, and packed by us, therefore, size, shape and design may vary from product to product. All our products are subject to availability, and we cannot guarantee that items will be in stock. We manage our stock levels online, however, in the unlikely event your order is out of stock we will contact you to make you aware, you will have the choice to wait for the new batch, make another choice or accept a refund.
We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
Product DescriptionsÂ
We at Inana’s Soaps are not medical or healthcare professionals and do not claim that the use of our products may have a positive effect on pre-existing physical and/or mental health conditions. The information in our listings pertains to the properties of specific ingredients used in the product.
Purchases and Payments
We accept the following forms of payment:
–  Credit/Debit Card
In the event that your card payments are unauthorised, you will receive an email from us making you aware and your order status will change to on hold, once payment has been made your order will be processed. All payments shall be in EUR.
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
