Most frequently asked questions


The very best reason to use handmade soap is the ingredients. Typically, handmade soap is made of vegetable oils and butters that are rich in antioxidants, vitamins and nutrients that are essential to healthy skin.

Mass produced soaps are often made by combining detergents, lathering agents, high levels of fragrance and synthetic ingredients. Many companies remove glycerin from their soaps, while glycerin is created in handmade soap during the saponification. Glycerin stays on your skin and attracts moisture from the air, which keeps the skin moisturized.

Also palm oil is widely used in mass produced soap, even though it is known to be hurtful to wildlife. It is also cheap, like animal fats, which are also often used. We choose to use neither.

CP soap or cold process soap is made by combining oils and lye (sodium hydroxide) which causes a chemical reaction called saponification.

The simple answer is no. Soap made with lye is totally safe to use and won’t hurt your skin. Soap is created as a result of a chemical reaction between lye, fat and water.

Shopping Basic

For NATIONAL orders: the standard delivery, with an estimated time of 2 – 3 working days.

For INTERNATIONAL orders: the estimated delivery time depends on each country’s local postal service. Products will be delivered between 7 – 10 days, once the ordered had been processed.

NOTE: With the current situation, shippings may have a delay.

We accept returns and give refunds for all merchandise returned within 30 days of purchase. If you want to know more about return & refunds please visit our Refunds Policy page or contact us.

We currently ship within Europe. Please check to see if a specific product is available to ship to your country.


Orders are processed using your credit card with secured transaction process.

Sure. You can use any debit or credit card to place orders.

For more info on what type of cards are accepted, it can be found at our payment processor – Stripe.com

All taxes are included in the product price.

Shipping & Returns

Products can be refunded within 30 days.  However, if you already used the product, you cannot return it.

Please get in touch with us if you have questions about returning your product.

Refunds are processed within 15 – 30 days from the day we approve your refund.

You can cancel your order from your account dashboard only if the order status is still “Processing”, if the status changes to “Completed”, you cannot cancel your order.

If you’d like to cancel, change or update your order please get in touch with us and we will be happy to help you.

If you need help or assistance please don’t hesitate to get in touch with us.


Still have questions?